Why you need the Ticket Management Module ?
Control the complete workflow for various Ticket Types including risks, issues, tasks and enhancements management
Generate comprehensive metrics for identified root causes and severity levels
Support various defect supportive information via attachments
Design and establish workflows for improved re-test visibility via automatic notifications
Graphical reports based on severity, priority, defect type, defect category, expected fix date and much more
The QACoverage Ticket module is but one part of a fully integrated test management solution that includes requirements tracking, test case management, reporting, and agile integration. This module allows users to create defects during or outside of test runs, import defects in bulk, track their progress, and manage defects within agile sprints.
Manage most commonly used ticket type
In nearly every ticket management tool, users can create and edit defects. But with QACoverage, ticket tracking and management is much more detailed. While most commonly used ticket type is Defect, QACoverage also offers options for Risk, Enhancement, Question, and Task – each of which have their own detail fields available.
Assignee field can help track the workload
During or after creation, tickets can be pulled into Sprints, assigned to any QACoverage user, attached to test cases (and by association, test runs), and tracked using the various available statuses. The assignee can be changed as needed as the ticket moves from developer to tester and back again. Or if developers don’t use QACoverage, the assignee field can help track the workload for each tester.
Defect management and tracking simple and easy
The Ticket Management section gives a detailed overview at-a-glance using either a grid with filtered columns or a color-coded pie-chart. The grid offers the defect summary, product version, assignee, sprint, defect type, and status with filtering options on each column. While in the ticket tracking section, users can create new tickets, import them in bulk, export, edit existing ones, archive, or add defects to sprints. All of these options make defect management and tracking simple and easy.
Key Features and Benefits
- Gives the ability to create different main defect types with details specific to each type
- For the main bug type, an amazing level of detail can be gathered
- Quick pie-chart view of bug statuses
- Ability to monitor defect tracking progress with ease
- Ability to pull defects into sprints
- Enables easy connection of defects to test cases during execution